Shipping policy

e.lowlnd Webstore Shipping Policy

1. Introduction

  • This Shipping Policy applies to all purchases made through the e.lowlnd webstore. By placing an order, you agree to the terms outlined in this policy.

2. Shipping Cost

We are pleased to offer shipping to a variety of destinations with the following fixed rates:

  • 15€ Shipping Fee: Austria, Belgium, Denmark, Estonia, France, Germany, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Spain, Sweden.
  • 20€ Shipping Fee: Czechia, Hungary, Slovakia, Slovenia.
  • 30€ Shipping Fee: Ireland, Italy, Portugal.

Please note that these rates are subject to change. For the most accurate and up-to-date information, kindly refer to our website.

3. Order Processing

  • Orders are typically processed within 1-8 business days. Order processing times may vary during peak seasons or due to high demand.

4. Delivery Time

  • Delivery times vary based on the destination. We aim to deliver your order within 5-10 business days after it is processed.

5. Shipping Carrier

  • We use reputable carriers to ensure your order arrives safely and on time. The carrier will be selected based on the best available service for your specific location.

6. Tracking Information

  • Once your order is shipped, you will receive an email with the tracking information and expected delivery date.

7. Shipping Restrictions

  • We currently ship only within Europe. For orders outside of these areas, please contact us at info@elowlnd.com for assistance.

8. Customs and Import Duties

  • Customers are responsible for any customs and import duties that may apply. e.lowlnd is not responsible for delays due to customs.

9. Damaged or Lost Orders

  • If your order is lost or arrives damaged, please contact us immediately at info@elowlnd.com. We will assist in resolving the issue as promptly as possible.

10. Address Accuracy - It is the customer's responsibility to provide accurate shipping details. e.lowlnd is not responsible for orders shipped to incorrect addresses provided by the customer.

11. Policy Amendments - e.lowlnd reserves the right to amend this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website.

12. Contact Us - For more information about our Shipping Policy, if you have questions, or if you require assistance, please contact us by email at info@elowlnd.com.